Employee cannot access design tools
Auto-resolvingMaticDesk detected an expired SSO session, verified device compliance, refreshed permissions, and drafted a short user update.
AI-native IT service desk
AI agents for IT support that actually resolve work.
MaticDesk automates help desk requests, endpoint monitoring, access issues, onboarding tasks, and ticket documentation across your company.
AIagents for common IT support workflows
24/7coverage for employees and remote teams
Autotriage, diagnosis, and ticket documentation
Policy matched with high confidence.
Approving temporary access, logging the reason, and notifying the manager channel.
Resolution timeline
08:42 AMRequest classified as access issueDone
08:43 AMDevice and identity checks passedDone
08:44 AMPermission updated and ticket documentedLive
18 hrs
of repetitive support work surfaced for automation this week.
Designed for the tools modern teams already use
Microsoft 365
Google Workspace
Slack
Okta
Jira
Product suite
A focused AI workforce for every layer of IT support.
MaticDesk brings specialized agents together to monitor systems, support employees, resolve common issues, and document every step.
Support Agent
Answers employee requests, gathers context, troubleshoots issues, and escalates with clean notes when needed.
Monitoring Agent
Watches endpoint health, recurring failures, risky patterns, and outages before users flood the queue.
Resolution Agent
Executes approved fixes, updates systems, closes tickets, and documents what changed.
Onboarding Agent
Coordinates device setup, app access, security checks, and first-week support for new employees.
Built for your IT model
Built for teams that need dependable IT support without extra overhead.
Whether you run lean IT, support remote employees, or manage multiple clients, MaticDesk helps reduce repetitive work and improve response times.
Small businesses without full-time IT
Give employees a reliable place to get help without hiring a full help desk.
- Instant troubleshooting for common device and app issues
- Automatic ticket history and resolution notes
- After-hours coverage without extra headcount
Lean internal IT teams
Keep skilled operators focused on infrastructure, security, and projects instead of repetitive requests.
- AI triage before work reaches the queue
- Policy-aware access and app support
- Escalations with device, identity, and request context
Remote and multi-location teams
Support users wherever they work, even when local IT coverage is thin or unavailable.
- 24/7 request handling across time zones
- Endpoint monitoring for distributed devices
- Consistent support workflows across locations
MSPs and support providers
Standardize intake, triage, and documentation across multiple clients while keeping technicians in control.
- Client-specific policies and escalation paths
- Automated summaries before technician handoff
- Repeat issue detection across environments
How it works
From request to resolution without the manual handoff.
MaticDesk follows a controlled operating loop: understand the request, check identity and device state, act inside policy, then write the record.
Understand the request
The agent identifies the user, device, app, urgency, business role, prior tickets, and likely root cause.
Check systems and policy
MaticDesk verifies identity, endpoint health, app status, device compliance, permissions, and approval rules.
Resolve, escalate, and document
Approved fixes are executed automatically. Edge cases reach IT with diagnosis, attempted steps, and clean ticket notes.
Operational impact
Give every employee faster IT support without growing the help desk.
Fastinstant intake and triage for common employee support requests
Lessrepetitive troubleshooting work for your IT team
24/7support coverage for remote teams, nights, and weekends
Clearticket notes, actions, and outcomes documented automatically
72
Automation readiness score
AI readiness assessment
Find the best requests to automate first.
MaticDesk can review common support patterns, identify repetitive work, and help prioritize the safest workflows to automate.
- Find high-volume requests like password resets, access issues, printer problems, and app troubleshooting.
- Separate safe auto-resolution candidates from requests that need human approval.
- Estimate time saved, risk level, integration needs, and rollout priority.
Integrations
Connect MaticDesk to the systems IT already runs.
Connect the tools that already run your support desk, identity layer, endpoint fleet, and employee communications.
ServiceNow
Zendesk
Jira Service
Intune
Jamf
Okta
Slack
Teams
Google Admin
Built for IT control
"MaticDesk gives our employees instant support while keeping IT in control of policy, approvals, and documentation."
IT Director, 350-person remote operations company
Human-in-the-loopLow-risk requests can resolve automatically, while sensitive changes route to IT or a manager for approval.
Audit-ready recordsEvery action, recommendation, approval, and resolution can be logged against the original ticket.
Security-awareThe agent checks identity, device state, permissions, and policy before taking action.
FAQ
Clear answers before rollout.
MaticDesk is designed to automate routine IT support while keeping sensitive actions controlled, reviewed, and documented.
Does MaticDesk replace my IT team?
No. It handles repetitive support work, gathers context, documents tickets, and escalates sensitive or uncertain requests to the right person.
What can it resolve automatically?
Common candidates include access requests, app troubleshooting, endpoint checks, onboarding tasks, basic account issues, and recurring how-to requests.
How does it stay safe?
MaticDesk uses confidence thresholds, approval rules, role-based permissions, audit logs, and human review for higher-risk actions.
What systems can it connect to?
MaticDesk is built to connect with tools such as Microsoft 365, Google Workspace, Slack, Teams, Okta, Jira, ServiceNow, Zendesk, Intune, and Jamf.
How long does setup take?
Setup starts with connecting core systems, importing request categories, defining approval rules, and automating the safest workflows first.
What happens when the AI is not confident?
MaticDesk asks clarifying questions or escalates with a complete summary, suspected cause, related assets, and the steps already attempted.
See which IT requests MaticDesk can automate first.
Book a demo to review your highest-volume support workflows, integrations, approval rules, and first automation opportunities.